In this role, you will serve as the primary point of contact for our clients and internal teams, ensuring seamless communication and order fulfillment. Your responsibilities include managing customer orders, coordinating with manufacturing sites, and maintaining accurate data to support smooth operations. You will also be instrumental in driving continuous process improvements and delivering exceptional service to clients worldwide.

Start Date: ASAP

Duration: Unlimited 

Key Responsibilities

  • Act as the main contact for assigned customer accounts, addressing inquiries and managing relationships
  • Facilitate the exchange of information between customers and manufacturing units to ensure timely updates
  • Oversee the entire order management process, including order collection, creation of purchase requests, and confirmation of production schedules
  • Monitor orders throughout the delivery cycle to ensure on-time, complete delivery to clients
  • Communicate proactively with customers regarding order status, updates, and queries
  • Manage customer invoicing details and ensure accuracy in billing processes
  • Maintain high-quality customer and product master data within internal systems
  • Drive ongoing improvements to standard operating procedures and work instructions
  • Collaborate with planning teams by collecting customer forecasts to support operational planning
  • Provide regular reports on key performance indicators such as on-time delivery rates, backorder levels, and customer satisfaction metrics

Candidate Profile

  • A minimum of a secondary school diploma, with a bachelor’s degree preferred
  • 3 to 5 years of experience in customer service, supply chain, or sales roles
  • Prior experience in the pharmaceutical industry is advantageous
  • Familiarity with contract manufacturing environments is a plus
  • Fluent in English; proficiency in additional languages is beneficial
  • Certification in supply chain management (such as APICS CPIM) is a plus
  • Strong communication and active listening skills
  • Proactive, results-oriented, and solution-focused mindset
  • Collaborative team player with excellent analytical abilities and attention to detail
  • Capable of managing technical information effectively
  • Resilient and committed to delivering high standards of excellence
  • Driven by providing outstanding customer service and support
  • Hardworking, resourceful, and able to perform well under pressure
  • Positive attitude, self-motivated, and eager to tackle new challenges

 

Job ID 41180686